Be the shop that answers after the accident.
Buoy is an AI employee that answers calls and texts when your shop is closed, follows up on every estimate, and asks happy customers for reviews. It books the next step and hands off to a real person. Based in Oceanside. You stay in control of what it says.
Accidents don’t keep shop hours.
Accidents happen on evenings and weekends, on the I-5, SR-78 or SR-76, when your shop is closed. The driver is shaken and wants someone to answer. They call whoever picks up, or they let the insurer steer them to a shop on its list.
Then the estimates. They go out, nobody follows up, and the car ends up somewhere else. And when a driver compares shops, recent reviews are often what they look at first.
Five jobs, in collision terms.
The audit finds the fastest payoff for your shop. These are the places it usually starts.
The full audit still covers all thirteen areas. See all thirteen.
Local, and at the front counter.
Buoy is based in Oceanside. It is one person, not an agency, so you always work with the same person. The I-5, SR-78 and SR-76 are the roads we drive too.
You get a dedicated Slack channel and hands-on setup. Training happens onsite, at your shop, when the work needs it. AI only talks to customers where you approve it, and anything sensitive goes to a person.
One recovered repair can cover it.
Collision tickets are high, so one recovered repair can cover the guarantee. We start with a free audit, then install the fastest-payoff piece first.
Before you ask.
Will it talk to insurance companies?
No. It talks to customers, where you approve it. Claims, adjusters and supplements stay with your estimator and office.
I use CCC, Mitchell, Tekmetric or Shopmonkey. Do I have to switch?
No. Keep it. We connect around it. The audit separates what to keep, what to connect and what to trim.
Will AI quote a repair price?
No. It captures the driver, the car and photos, then books an estimate with your team. Pricing stays with your estimator.
Does the AI talk to my customers on its own?
Only where you approve it. We start with narrow instructions, clear escalation rules and a handoff to a real person for anything unusual.