Every leak call booked, even at 6:40pm.
Buoy is an AI employee that answers the calls your crew can’t, books the job, and hands off to you when it should. It follows up on quotes and keeps maintenance plans renewing. Based in Oceanside. You stay in control of what it says.
The call comes in when nobody can pick up.
A pipe lets go at 6:40pm. A water heater quits on a Sunday. The first heat wave hits Vista, San Marcos and Escondido and every AC call lands in the same hour. Your crew is on a roof or under a house, and the phone rings out.
The caller doesn’t leave a message. They call the next shop. If you run Google Local Services Ads, an unanswered call can still be charged as a lead. And the bigger jobs, like repipes, water heater swaps and AC replacements, often go quiet after the quote, while tune-up and maintenance-plan renewals quietly lapse.
Five jobs, in plumbing and HVAC terms.
The audit finds the fastest payoff for your shop. These are the places it usually starts.
The full audit still covers all thirteen areas. See all thirteen.
Local, and in the van with you.
Buoy is based in Oceanside. It is one person, not an agency, so you work with the same person every time. We know the difference between a coastal older home and a new build in San Marcos, and what a heat wave does to your phone.
You get a dedicated Slack channel and hands-on setup. Training happens onsite, at your shop, when the work needs it. Emergencies route to your on-call phone by your rules, and AI only talks to customers where you approve it.
One booked job can cover most of it.
One booked emergency call or system replacement can cover most or all of the guarantee. We start with a free audit, then install the fastest-payoff piece first.
Before you ask.
Will AI tell a customer a price?
No. It captures the job, the address and what is going on, then books the visit or routes it to you. Pricing stays with you or your estimator.
What about real emergencies?
They go to your on-call phone, by your rules. You decide what counts as an emergency, who gets the call, and what the customer is told while they wait.
I already use ServiceTitan or Housecall Pro. Do I have to switch?
No. We keep your core system and connect to it. The audit separates what to keep, what to connect and what to trim. A new tool has to earn its place.
Does the AI talk to my customers on its own?
Only where you approve it. We start with narrow instructions, clear escalation rules and a handoff to a real person for anything unusual.